Faqs
Frequently Asked Questions (FAQ)
1. How to order?
- Go to the product page and select the model you like.
- Select the size and quantity.
- Click Add to Cart.
- Review your cart, enter your discount code (if any) and proceed to Checkout.
- Complete payment; you will receive an order confirmation email immediately.
2. What are the shipping costs and delivery times?
Fixed fee: US $4.99 (domestic), $12.99 (international).
Time:
- Production: 3–5 business days
- Domestic shipping (US): 5–7 business days
- International shipping: 10–15 business days
For details, see Shipping & Delivery.
3. How do I track my order?
Once the order is shipped, you will receive an email with a tracking number. Use this code to look up on the shipping company’s website.
4. Can I change or cancel my order?
- Free within the first 6 hours of placing the order.
- After 6 hours: cancellation is subject to a 10% processing fee, adjustments may not be accepted.
Send a request to [email protected] with the subject “Cancellation/Change Request – Order ID [ORDER_ID]”.
5. What is the return & refund policy?
- Request within 30 days of receipt.
- The product must be intact, unused, with all tags and labels.
- The customer is responsible for the return shipping fee, except in the case of defective or wrongly delivered products.
Contact [email protected] for instructions on the procedure.
6. What payment methods are accepted?
- Major Credit Cards (Visa, MasterCard, American Express)
- PayPal
All transactions are SSL encrypted for security.
7. Is there international shipping?
Yes, we ship to most countries. Customers are responsible for all customs fees and import duties (if applicable). Please check with your local customs office.
8. How do I choose the right size?
Each product page has a detailed size chart. Please refer to it before ordering.
9. I forgot my password, how can I reset it?
- Click the Account icon → Login.
- Select “Forgot your password?”
- Enter your registered email, we will send you instructions for resetting it right away.
10. Can I buy as a gift?
Absolutely. Just enter the recipient’s address at checkout and add a personal message if desired.
11. How do I create a FanForgeTees account?
- Click Account → Register, fill in your information and click Create Account.
- An account helps you save your address, view your order history and manage your settings.
12. How can I stay updated on promotions and new products?
- Subscribe to our Newsletter on the homepage.
- Follow FanForgeTees on social channels (Facebook, Instagram, Twitter).
13. How to contact support?
If you need help, please:
Email: [email protected]
Phone: +1 (469) 920-3829
Address: 4232 Riverside Dr, Flower Mound, TX 75028, United States
Support Hours: Monday – Saturday: 9AM-5PM EST
Or fill out the form on the Contact Us page. We will respond within 1–2 business days.
We’re always happy to help!