Cancellation & Modification Policy
At FanForgeTees, we strive to process your orders as quickly as possible. Please review the following guidelines for cancelling or modifying an order:
1. Free Cancellation & Modification Window
Within 6 hours of placing your order, you may cancel or modify it at no charge.
After this 6-hour window, we begin order processing and cannot accommodate modifications, and cancellations will incur a 10% processing fee.
2. How to Request
To cancel or modify your order, please contact us immediately by one of the following methods:
Email: [email protected]
Phone: +1 (469) 920-3829
Contact form: via the “Contact Us” page on our website
In your message, include:
- Order Number
- Type of request: “Cancel” or “Modify”
- Details: For modifications, specify the exact change (e.g., size, quantity, shipping address). For cancellations, include your reason (optional).
- Full Delivery Address (if you are modifying shipping details)
3. Confirmation
Once we receive your request, our team will review and respond—typically within 6 hours during business hours—to confirm that your order has been updated or cancelled.
4. Fees & Limitations
- No fee for cancellations or modifications within 6 hours
- 10% fee on cancellations requested after 6 hours
- Modifications cannot be made after the 6-hour window
Contact Information
Email: [email protected]
Phone: +1 (469) 920-3829
Address: 4232 Riverside Dr, Flower Mound, TX 75028, United States
Support Hours: Monday – Saturday: 9AM-5PM EST
We’re always happy to help!